Cynthia Cruz – Branch Operations Manager

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Cynthia has been in the mortgage industry since she was 18 years old. She has experience working in a variety of mortgage positions that allowed her to troubleshoot many different situations. She is extremely motivated and is passionate about helping her clients achieve their homeownership dreams. Cynthia is proud to be a part of the DML family and is honored to help her clients.

When Cynthia isn’t working, you can find her creating new things, designing and expanding her knowledge, and helping others go further into their careers.

Quote to Live By: “I look within for strength and hope.”


When you work with Direct Mortgage Loans, you’ll receive prompt, personal service that enhances your home buying experience. We provide real-time updates that allow us to keep you updated every step of the way. The entire loan process, from application to closing is managed in-house – this results in a shorter loan process. Every employee of our company has direct access to all processors and underwriters. We have built a business that is recognized for integrity, excellent service and efficient processes.